READ HERE WHAT SOME PEOPLE HAVE TO SAY

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ARNOLD CLARK AUTOMOBILES LTD
We Bought a Ford Fiesta Encore in April this year at AC, Aberdeen. 6 months later, problems galore:
1) Broken cigarette lighter
2) Broken ashtray
3) Passenger window not working
4) Rear window as above
5) MEGA condensation INSIDE car - can't bloody see out the windows to drive!
6) Leak in passenger front side since we bought the car, they obviously knew about it, as we met the previous owner of the car at the shops one day who asked if AC had fixed the leak yet
7) Driver door does not open! Have to crawl in passenger side to get to seat.
8) Automatic choke does not work
Have 2 year warranty, yet the pompous little weed at AC says its down to "wear and tear" - in 6 months???????? I don't think so. We paid cash for the car, so now they don't want to know. Don't return my phone calls, and when my husband did speak to a sales guy, he was so rude and nasty it was unbelievable. BIG MISTAKE to go and see Arnold.

 

Arnold just does not have a clue

Rover 115 starting problem.
Arnold Clark answer: New glow plugs. Cost £230.00 fitted.
My answer: No thank you. £19.99 from Halfords.
Actual problem: Valve shims costing £45.00 diagnosed & fitted by Garelochhead Motors.
Toyota Carina: fit CD Auto-changer and controls.
Controller fell off dash after 15 minutes, changer fitted in the centre of the boot with one screw holding it down, dash left loose due to missing retaining clips and a switch blank lost. New clock surround required where super-glue had melted it and the back of the controller. Milton branch unable to source parts to rectify the dash or to stick the controller on. Stuck the controller myself using Velcro and the Phoenix Park Toyota dealer fixed the rest.
Toyota Carina: MOT
Took the car in on the Wednesday for pre-check due to knocking sound from under car. Told them I thought it was a ball-joint. They said it was suspension hanger rubbers.
Returned the car on Friday for service and MOT. £350.00 later the car is serviced and it has failed its MOT due to a worn ball-joint.
Car returned to have new ball-joint fitted. Collected car and there is a horrible scraping sound coming from under the front end. Back on the ramp and fix the brake disc cover properly.
 
Service! They haven't a clue!!.

 
Wish I had read this site before I bought a 8 month old car from you know who!
Picked the car up from the Dealership at Bass Rock motors in Edinburgh drove home. Every time I put my foot on the brake and released it the car kept slowing I had to pull the pedal up by hand to ensure the car would go! It was picked up by Arnold Clark that evening and I never saw it again for a week whilst the servo was replaced. Picked up the car a week later hoping everything was ok.
I decided to clean the car as it had not been cleaned while they had it. Noticed that the roof lining had been taken out as sometime and replaced very baldy, torn and broken ,the inside of the car on the passenger side the plastic under the glove box was badly scored the rear seat belt did not work, neither did the radio. The passenger side wing had been replaced along with all the alloy wheels and interior screw heads were rusted. All this after being told that the car had been checked and had not been involved in any accidents ( Ha! Ha! ) After much more tooing and froing the car was taken back again to claim a refund.
During all this Manager Nigel Barr was rude and arrogant He left my family standing in the rain whilst he "inspected" the obvious and made pathetic excuses. We wrote to Arnold Clark personally but all his mail was fielded by Alistair Craig (another incompetent lackie) and at no time were we contacted with an explanation or an apology. Oh, and just for good measure they "lost" the service history of my traded in car so when it was returned to me I no longer had this valuable asset - looks to me like they tried to teach me a lesson for being a troublemaker.
So if anyone gets offered a so-called bargain from Arnold Clark be warned - the company is run by ARSEHOLES and staffed by ARSEHOLES. YOU WERE WARNED!!

 
I rented a mini bus from Arnold Clark Kirkcaldy in august to take a group of friends to a football match in Berwick
It was a disaster The van was an SP 51 registration but was a total wreck It could barely touch 50mph the steering was non existent (you had to move the wheel 90 degrees for slight bends) the heating did not work seats were ripped a window was cracked and the engine bay was full of mud and oil the exhaust also had a hole in it
all in all it was the perfect mode of transportation
I don't think so folks
And what did AC say it's needing a service!!!!!
Well personally I would say it needed to be scrapped
next time I rent a minibus I think I'll use Fife Council at least there busses have to meet a strict safety code unlike Arnolds who's busses just need to move to be road worthy
Totally dissatisfied and wont be back

 
LOVE THE SITE ! BOUGHT A ROVER FROM DUNDEE BRANCH, I HAD THE CAR TWO DAYS AND THE HEAD GASKET BLEW. TOOK SAID BRANCH SIXTEEN DAYS TO SORT THE BLOODY THING. SO MUCH FOR THE THIRTY DAY WARRANTY.

 
I put my 2 year old car in for a full Honda service ( not cheap ) and they never even noticed the rear brake light wasn't working plus they never fixed the brake " squeal ".

 
After buying a heap of shit from Arnold Clark, I tried to contact the salesman at the branch. I was told he no longer worked at the garage. Imagine his surprise then to find himself selling another heap of shit to some other poor unsuspecting sod the next day when I went back to the dealership with yet another complaint. They don't only sell poor quality goods they lie to their customers too. Good on you for putting up this web site I hope many more people come across it and take heed. I have heard of many others getting a poor deal from Arnold Clarks. The list of faults with my own purchase goes on and on from an engine which blew up six weeks after I bought the car to faulty wipers and stereo. Listen to those who have had the Arnold experience, and steer well clear of them.

 

 
hi! I bought a 1995 transit van from the mount Vernon branch in early 1996 the van was only 6 months old @ the time the purchase price was around £10,000 + vat.  when I bought it had a few minor faults which I was told would be rectified before I collected the van. I was trading in a 1 year old Vauxhall omega which was made on either a Monday morning or Friday afternoon! ( parks are also useless as are Vauxhall, the car had 16 major faults in the first 2 weeks & I drove a hire car for 6 months) Arnold Clark told me that they would give me £14,000 for it which I agreed to as the best offer I had was only £8,000 a very good deal I THOUGHT!!! when I picked the van up it was February & very dark every thing seemed fine, until the next day as the dashboard facial was hanging off, the service book hadn't been stamped, the cup holder was broken, there was very little oil in the engine & the spare tyre was ILLEGAL! I immediately complained to the salesman who told me return the van & he would get everything sorted which he did with exception of the dashboard which was on back order, when the part came in they called to say that it was in & to bring the van into them that night @ 5pm, so I did & waited until 7.30pm for them to fix it only to find that they had drilled 2 holes into the original dash & secured it with self-tapping screws. I was furious but was told that due to the money I paid for the van there wasn't enough money in the pot to fix the van properly but I was willing to pay they would fix it correctly. I went to see the general manager who was called Robert Macalpine ( now works for reg Vardy @ springburn ) that it was only a van therefore he wasn't willing to do anything so I complained to the customers service in Linwood Citroen & got no where then they moved to parkhall on great western road but never told me, so my complaint got swept under the carpet until I caught up arn! i.e. himself who sacked Robert Macalpine & got my van fixed! to this day I would never buy anything from them & strongly urge other people not to either.

 
What a truly fantastic sight - and saved me from any more disasters with Uncle Arnie. We "inherited" them as our local Renault dealer in Pollokshaws/Haggs Road after they took over Vardy's. When we took our Scenic back to resolve a fault still covered by our warranty they didn't want to know, and when we tried to complain the prat who is the new manager tried to sell us another car on the spot - I mean pleeeze. So now that I know that it is not just one bad apple but the whole rotten barrel I'll shop elsewhere. All power to your elbow!.

 

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