READ HERE WHAT SOME PEOPLE HAVE TO SAY
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ARNOLD CLARK AUTOMOBILES LTD
I decided on a S reg Ford Escort 1.4, it was just what I was looking for.
I was approached by a Mr. Bill Gould, at first he was so helpful, and as he went off for the keys to give me a closer look at the said car, my wife, daughter and brother in law inspected the cars exterior thoroughly.
Mr. G. arrived back with the keys, we then checked the interior of the car, opening the bonnet we discovered a bit of oil coming from the rocker cover, Mr. G, said he would get a new gasket fitted.
We found no other defect on the car, apart from the tracking needing adjusted slightly.
I decided to put a deposit on the car and purchase the said vehicle.
I was told it would be ready for Wednesday 6th.As I was going to see Gary Moore at the Barrow land that night I asked if Friday would be ok, fine said Mr. G.
Well Friday at 12 I called to confirm everything was ok but couldn't get Mr. G.was told by receptionist that if he said it would be ready by 3pm then it would be ready.
2.30.phone call from Mr. G,sorry Mr. McMillan, but we noticed that the steering needed some repair and the car won't be ready until tomorrow at three.
Arrived at 3pm and Mr. G said everything is ready apart from the bumper? the bumper now had a crack and was obviously involved in a bit of a bump.
Well Mr. G said he would get it sorted for me and give me a courtesy car while mine was being fixed, that sounded all right so I went in and signed the deal.
After signing I asked Mr. G for a copy of the contract he said I would get my copy sent out by the finance company.
Three days later and still no contract I decided to call Mr. G, but couldn't get a reply, a friend told me I should have got a copy when I signed for the car.
I called department of trade to enquire, the lady told me that Mr. G was breaking the law by not giving me a copy of the contract on the day of purchase.
I called to ask about the bumper and was told by Mr. G, that I was making a big thing out of nothing, I asked about the contract again and he still denied he had to give me a copy, I asked to speak to his superior a Mr. Bryan Webster, well he was just as arrogant, he said I bought the car and that was that I couldn't withdraw from the deal and he was not going to repair the bumper, as it was not covered by the warranty I had taken out, when I asked about the Promises Delivered Slogan on the advert he asked what they had promised? I said Mr. G said he would get the bumper fixed and get me a courtesy car, he said,! Mr. G had no authority to grant that to me, as I told him it was said in front of a witness he said he would get back to me .
2 hours later Mr. G called and asked me to bring the car up to the garage to let his mechanics have a look at the bumper, and if they couldn't fix it they would get someone in to do the job.
After he looked at it I was told it would be a couple of days to get it sorted, again I asked about the copy of the contract, Mr. G said :look pal, I've worked in loads of places and if I say you don't get a copy ,you don't get one ok.
I got back on to department of trade and the lady Janie} was so nice about it she said she would chase up Mr. G and tell him he is breaking the law and let him know of the consequences.
The next day after trying to get a reply of Mr. G, the girl at the dept of trade, got hold of Mr. Webster he said he did not understand why I was not given a copy and would have words with Mr. G ,and a copy would be sent out post haste, as yet I, am still waiting.
Just a word to Mr. G, and his like, your day will come when you are the victim, and when it does I will be laughing.
PS will keep you up to date with my progress, but I will be telling everyone I know and meet that Arnold Clark hire ASS HXXXS to punt his cars.
Keep up the good work
told that I could wait as it would only take one and a half hours. Arrived at
8.40. Working on my computer while I waited. At 10.50 asked Erica at what
stage my car was at. "oh they are still working on it, will be about another
hour" I then popped out to make phone call to find my car still parked on
forecourt untouched. i.e. Erica was telling lies and clearly used to covering up
the inadequacies of the service department Asked to see service manager called
Steve Taylor who then admitted his mistake but immediately started raising his
voice when I demanded a solution. Of note was that Steve suggested my car could
be ready within 30 minutes (bear in mind it has not been started yet and normal
service time is 1 and a half hours????? ) Then asked to speak to Garage Manager
for whom I waited a further 10 minutes. Very little expression of
concern/apology given. Car still not serviced but unfortunate!
Ely I am tied in with the Great Clark Debacle as I have a lease car.....watch
this space. .
great site i like the way it comes right below them on the search engines
i bought a Clio from this cunt and it was a wreck, when i picked the car up i
thought the paint was different colours on different panels but the salesman
said it was because it was pearl silver a couple of days later i washed the car
and found over spray and paint runs on every panel of the car except the roof.
i took the car back to them and said i wanted my money back as i had paid £6000
cash for the car and they said i could only exchange it for another one which i
did but they did not have a silver one only lavender blue which is minging and a
couple of days later found this had also been the victim of a bump and dodgily
repaired i wrote to Renault and complained but they said they could do nothing
as i bought the car second hand.
Arnold Clark said they would fox the faults and they did but 6 months on the
paint started flaking off again it was a wreck
my nightmare ended when a drunk driver smashed into it and wrote it off but i
would never go near them again because their cars are pish and their body shops
are cowboys and they are not interested once they have their money PROMISES
DELIVERED MY FIRKIN ARSE..
Just over 18 months ago she bought an R reg Rover automatic from the Livingston garage. The cost was £6500 I
thought this was expensive but she said that you pay that little bit more when you buy from a reputable dealer,
and this was very important as she is disabled and needs her car more than most. The car was a one owner from new
and only had 16000 miles on the clock, she was given an 8 week warranty and off she went. Ten weeks and just 400
miles later the gearbox packed in, when she contacted Arnold Clark they agreed that they would replace this free of charge, fine you might say but 1 year and 5000 thousand miles later the engine blew, again she contacted Arnold Clark and explained the situation "contact Rover they said its a disgrace". So she contacted Rover and was told that the car was to old to be considered by them and that she should again take it up with Arnold Clark, so again she contacted Arnold Clark and was told she should have bought an 18 month warranty at the time of purchase.
I know the car is nearly 5 years old but it has only done 22000 miles and has had a new gearbox and now a
replacement engine. Only in the Car industry can you get away with selling goods that are not fit for their
purpose, and only Arnold Clark would treat a Disabled woman with such contempt. The car has had a replacement
engine fitted at the cost of £800 but the mileage cannot be verified and so she is left with a car worth only a
fraction of the value.
across your site. Thank you thank you thank you, i won't be looking at Arnold
Clark. Good for you for providing this site..
have been less than happy with the customer service and attitude of the staff at
Arnold Clarks branch in Giffnock, Glasgow. I must agree with others who have
contributed to your site, that you should hand over your money and don't bother
us again unless you want to open your wallet and let us make you believe we
provide a service.
My experience was having bought a new Polo last year My first VW)and eight
months later phoned the branch to state that I was experiencing vibration on the
the steering, only to be told "your first year service is approaching, wait till
then" Being not very mechanically minded, I reluctantly agreed.
On receiving my car from the first service, I was told that there was a fair bit
of wear on the tyres but that they would be good for another 1000 miles. I asked
about the vibration and was told that there was nothing to worry about.
Not long after, I was informed by a policeman neighbour that my tyres were
bordering on the 'illegal'.
I took my car to a trye dealer in Glasgow to have the front tyres replaced. I was
told by the technician that there was abnormal wear and tear on the tyres and
asked if I would like steering and wheel alignment carried out. I agreed.
I watched as the technician carried out the procedure on this computerized
machine while the car was sited on a ramp.
The result showed that there was tracking adjustments required on the front
wheels (which was minimal). However a message appeared on the computer (Contact
your Dealer) indicating problems with the rear suspension unit. I asked the chap
to write down what the problem was, whereby he stated that he would let me have
a computer printout of all the readings that the machine had found. The
technician explained that he believed that the variation in the suspension unit
may possibly be due to a kink in the unit, and advised me to take the car back
to my dealer. In effect the report indicated that the car was being driven from
the back at an angle and not forwards as expected, and this was the reason for
the abnormal tyre wear. He intimated that the front adjustment would take no
longer than a few minutes but advised against him touching the car as it may
have implications on my warranty at this stage.
I must stress that I was charged or the tyres but not for the steering and wheel
alignment.
On taking my car back to Arnold Clark and explaining what had occurred with
the independent steering and wheel alignment, I can only say, as well as being
uninterested, I felt as though I was a five year old being scolded by school
bullies. The first statement of the receptionist was being informed that tyre
wear such as I had encountered was due to inadequate inflation of the tyres. I
informed the lady I may be not mechanically minded but I do look after my cars
(especially the menial things that are required, screen wash, cleaning etc) and
that I check my tyre pressures regularly. It was so insulting.
However I left the car with all the problems that I had encountered and the
advice I had been given by the independent tyre firm. I was asked to leave a
copy of the report from the tyre firm which I was initially prepared to do, but
with the attitude of staff I told them I would withhold it to see if there were
similarities between reports. Amused at this, they were not.
I received a phone call later on in the day by some chap who, I believe, was
quite confrontational. He informed me that he would only be prepared to carry
out the procedure if I was prepared to pay £96 + vat. After a bit of discussion
I reluctantly agreed. Otherwise I would have been driving a dangerous car. I
also wanted to see what they came up with.
At 4.30 I received a call that my car was ready.
I asked on arrival if the problem had been identified an corrected, whereby I
was informed curtly that the car now met the manufacturers specifications. I
asked if that meant I would not experience further abnormal wear and tear, only
to again be informed steering and wheel alignment and that the report was in the
car outside. I assumed that the report was not with the documentation in order
that It could not be discussed.
I then started to write a check for the earlier stated amount only to be told
that the price was now £75. This apparently was because I was originally going
to be charged for two hours work and was quoted wrongly.
I duly paid and left. I found the report in the car as promised. The vibration
is better than it was. My next course of action is to take the Arnold Clark
report back to the Independent tyre firm for comparison as I must admit it means
very little to a layman like myself.
I am delighted that there are others out there who have had similar experiences
and I no longer feel isolated, and like others I would not consider any further
business from Arnold Clark. I have been driving for 35 years and have never
encountered such arrogance fro any car dealer in the past.
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