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READ HERE WHAT SOME PEOPLE HAVE TO SAY
Don't forget to update your bookmarks. www.arnoldsucks.com
ARNOLD CLARK AUTOMOBILES LTD |
I Bought a Fiat Bravo HLX from
Arnold Clark in Kilmarnock. I noticed it had no alloys or CD player as was
quoted by Fiat but was told that it had been a hire car and hence these
things had been removed. 4 weeks later when the registration documents
arrived telling me that it was instead a Bravo SX which would explain the
lack of alloys, etc. This was the first car I had ever bought from a
proper garage, and was actually swayed away from other cars towards this
one by the salesman. I think they knew what they were doing and saw me as
an easy sale for a car that was badged wrongly. Basically I took it back
to them and threatened them with legal action and they gave me the money
they had made from the car i had traded in. Thankfully I had already
arranged the purchase of another car from Reg Vardy. Never going near
Arnold Clark again...
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Great site.. just wish I'd seen it before i bought my car.
Nearly 18k worth of new Vauxhall from Arnies Phoenix Vauxhall. Salesman was
great but then...we had to use the service dep't. Put the car in for it's 1st
service and left it locked , dead locked and alarmed on forecourt. Went to
collect it next day and noticed something written on job card about something
missing! On querying it.. she wasn't going to mention it... I was told spare
wheel was missing! Brand new never on car wheel!. I protested as I know it was
there.. son tried to check pressure 2 day's before... and was met with a shrug
of shoulders and the usual.. I'll get the manager to phone you!. he didn't.
Any way big mistake.. took the car home to discover.. boot in disarray and flap
to spare wheel mount screw open. Should have called the police while at
garage. Phoned the garage back.. usual. manager will phone.. he didn't. Only way
in was with key's which the garage had!
Next morning took car to Police who examined it and stated wheel had not been
forcibly removed.. had been wound down and cradle put back up. They did a crime
report but my word against garage. Again challenged garage and fired off
letters.. nowt.
Eventually took myself up to head office and spoke to head of customer services..
who said he would take it up for me with dealership.
I was more angry at the lack of customer care than anything although the bill
for £145 to replace it wasn't funny.
Eventually I managed to get a letter to Arnie himself and eventually got a kind of
sorry "but it wisnae us" letter...it was and I know it! Also know a couple other
people who have lost wheels there! Local Fergie Park neds pinch them regularly.
Any way.. he sent me a cheque for half the amount which I forwarded to the local
hospice.. it wasn't money i was looking for... just a sorry and some customer
care.... I AM STILL WAITING.. phoenix vauxhall do not know the meaning of the
word.
They also are unable to fix minor faults.. 10 attempts at fixing a seat.. 3
rebuilds and a new one from another car.. guess what.. it still creaks if
someone sits on it and you go round a corner!
Fed up with car now so will sell it... never again will I use Arnie....lesson
learned the hard way..
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Don't ever purchase a car from
Uncle Arnold, especially the one's that are "Manager's
Specials". I went to purchase a P-Reg Fiesta back in 1999 at
the Arnold Clark Rover branch in the West End of Glasgow. I thought
it was a good deal (it had a low price and a Manager's Special sticker
plastered over the windscreen)! Before I actually signed any paperwork for
the car I had a quick look over the car and noticed that the front grill
was sprayed the same colour as the rest of the bodywork. I thought
this was strange as I had never seen any other fiesta with a body coloured
grill. I took along a reliable source to have a quick look at the
car and he informed me that it had suffered serious accident damage to the
front. When I confronted the salesman he informed me that it was an
ex-Arnold Clark hire vehicle that had been in a 'minor' accident (there
were more welding marks on it than the QE2). Thankfully I told them to
f**k off and never made the mistake of buying this vehicle. Arnold
would have sold me that car without batting an eyelid so beware shoppers!
I can't believe the stupid b*****d's had painted the grill the same colour
as the rest of the bodywork, this was a total giveaway.
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After reading your website and getting p#####d off with
switchboard and the ongoing comments of, "We are only here to
respond to incoming calls and divert them, (I say they have the IQ of a
shoe) and being told constantly the agent I dealt with is on the
telephone or with a customer. I am still awaiting on £180.00 my deposit
from two weeks ago back which, of course when handing it over and being
reassured that it would be given back if there were any problems HA
HA!!. Along with I will call you back, fat chance!, the guy is incapable
of pressing numbers into a telephone. I say STAY AWAY from the MOTHERWELL
branch they are good at taking the money from you, not so good at giving
it back!, why should my money sit in Arnold Clark's bank
account accumulating interest instead of mine. I just wish I had
read the site before doing so. Keep up the good work.
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I worked on the sales side for A C do you know that
some of the salesmen are earning over £80,000 a year. They get commission
for everything warranty, finance, service plans which you only save about
£40 over three years). If one of there salesmen gets your car valued the
price he tells you is always 3-4 hundred pounds less than his boss has
valued it at and as for finance the higher rate that they can get you on
the more they earn, they will try and hit you with rates of 6% and so on
they can go as low as 3.8% i even did a couple at 0%.I also once sold a
car that was £3695 and i made £140 on that one deal, there was also a
time when i got £4000 knocked off a car in order to do the deal and they
still made money so how much did they make off of you poor people. As you
can tell I don't hold much respect for AC or his company how can you when
the guy makes you stand when he comes up to your desk and demands to be
called MR. CLARK even by his own sons) WHO DOES HE THINK HE IS? THE FU***N
PO! PE!!.
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Hey. Last year I went to my
local Arnold Clark in Elgin, Morayshire, during there " 0% finance
" deal every January. I liked the look of an S reg Nissan Almera, and
only £5600. When I asked the manager to go for a spin, he got in the
passenger seat and said "OK, but just round the block" !
During this (short) time, the first thing I noticed was the
overwhelming smell of horse manure. He obviously smelt it too, his window
down and sniffing. Next, the stereo didn't work either, the car pulled to
the side, the damn thing must have had like 50p in the petrol tank (but
that applies to most garages I guess). Back at the garage (30 seconds
later) I began looking over the car and found that the carpet in the back
had been worn down to the metal. When I pointed this out, he blatantly
denied it, saying "It's just a bit of dust" ! I mentioned the
stereo and the pulling to one side and he just said that if I bought the
car he'd sort it out afterwards...Yeah Right! Being a
nice guy, I just said I'd think it over. So he invited me into his
office with all the paperwork ready for me to sign! I said I'd think
it over and he said sign it now and think about it at home! I think he
took me for a fool (only 20 at the time). Oh, and as for part-exchange,
what a twat. I had an M reg Rover 214i with alloys, MOT tax etc., well
looked after and only 74k on the clock. He offered me £200, as this was a
0% finance. I wish now I told him to stick it up his arse! Well, I
never bought the car, and it was still there like a year later. good
site mate
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about a year and a half ago, my wife traded in her proton
to Arnold Clark Greenock and not being an expert in trading in cars
was ripped off. she was told her car would be scrapped and that they
could only offer her £200. 2 days ago I saw this car travelling through
Greenock.
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| I have just discovered that the
Glasgow Road. Paisley branch (Mazda) Of Arnold Craps have just ripped of a
friend of mine good style. Last June I sold him my 3 year old Mazda 626
which at that time had only 17600 miles on the clock, good solid A1
condition motor which I had had since new (pre registered) so new the
history of the car in intimate detail. Since buying it from me he has only
covered some 2500 miles in the car & knowing him & his wife they
would be very gently covered. Not being terribly mechanically minded my
friend put the car in for a service on Monday this week. Asked the service
desk to do one of their "health checks" it was free so why not?
Surprisingly enough he got a call at around 9.30 on the morning in
question to tell his brake pads were worn & needed replacing. He
agreed & as an upshot got stung for replacement Front discs & pads
at a cost to him of some £250 or so. Rip off or what? When I sold him the
car I had not long since replaced the front tyres & whilst the wheels
were off I had done an inspection on the brakes & at that time I had
estimated that there was about another 5000 miles or so wear left in them
& the discs were like new. Unfortunately I was out of the country when
this all occurred (I work 2 desks from the guy) or I could have prevented
this happening. I am now so mad that they have done this to him I would
like to take it further, but since it is after the event & there is
little or no chance of being able to prove anything I am stuffed. Unless
anyone can suggest anything else all I can do is add my complaint to your
list & say that it will be a cold day in hell before Arnold sees any
more business from me or anyone else I can influence. The real kicker here
is that after I bought the 626 from the branch I had nothing but exemplary
service from them, any & all contact I had had from the branch in
question had been good, even replaced a noisy rear wiper motor under
warranty on my diagnosis of a worn motor bearing without inspection.
Unfortunately for my friend this led me to recommend them to him. I think
AC had perhaps not long taken charge of this dealership & staff have
changed since my original purchase.
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Arnold Clark is crap. they sell
u pieces of junk. when we put out car into b serviced they put my Vaseline
on the runners of the seat! also our car door fell off and they wouldn't
do anything about it! we are planning to take them to court..
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hi saw your page, here's one for you
we bought a new passat from the fiat dealer in Allison
street in Glasgow. we traded in old faithful ,
a 1994 2 litre Mondeo, got a fair trade in price,
took the new car on finance . we arranged to come in
a few days later with the right paper work for buying the car,
done the deal with the salesman, and had my first ever bump with the
car in the 4 years we had it,
i hit a little concrete post while reversing out at
less than 5mph and cracked my bumper in the car park,
when we went to pick up the new car a week later , the salesman
noticed the tiny crack on our bumper and demanded we paid him £300
toward a new bumper before they sent it to auction, me
having the temper i have , walked out on the deal and decided to keep
old car, the salesman came after me and said he would see his
manager, came back saying £100 towards a new bumper, , i liked
the new car that much we settled on £70. the manager said he
would arrange for a second hand bumper to go on and a quick coat of
paint before it went to auction. must think my head
buttoned up the back, but i wanted this new car that much
i let it go, knowing i would chase it up at a later date, , the
deal went ahead and we liked the new car, that was the Friday
morning, , Saturday morning the phone rings, was a guy who bought the Mondeo
at auction, , asking a few routine questions about the car which i was
happy to answer, , i asked him did it have a crack on the bumper???
said yes, , and left it at that with him, , we went back
into the garage a week later, and asked to speak to the manager
about the bumper, said with a stroke of luck the got a second hand
bumper , sprayed it and put it on, , i let him dig himself deeper and
deeper in it, then told him of my phone call from the new owner,
then started being cheeky saying really, it was his car as he bought
it from me , and could do what ever he decided with the car bumper or
not, its of no concern of mine no more, , contacted
customer services and they were even more rude and backed him up and
that was the end of it, I think all car sales men are total liars , ,
never again will i buy from Arnold,,
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