READ HERE WHAT SOME PEOPLE HAVE TO SAY
ARNOLD CLARK AUTOMOBILES LTD
SLEEP AT NIGHT?, IT ARRIVED ON THE DAY AS PROMISED, HOWEVER AFTER A FEW DAYS OF
HAVING THE CAR IT BECAME MORE AND MORE APPARENT IT WAS TWO SHADES OF SILVER.
TAKE IT BACK I HEARD YOU SAY, WELL I DID, FOR ALL THE USE THAT WAS. IN THE FIRST
INSTANCE THEY CLAIMED THE RIGHT TO REPAIR. I FOOLISHLY OBLIGED, NOT REALLY A
PROBLEM BUT GUESS WHAT? DURING THE REPAIR THEY DAMAGED IT SO THEY RE SPRAYED IT
AGAIN. THEY THEN RETURNED THE VEHICLE TO VERY ANXIOUS CUSTOMER. YES YOU GUESSED
IT THE BLOODY PAINT WAS COVERED IN RUNS AND THEY HAD SPILLED A CAN OF TOXIC
THINNERS OVER THE INTERIOR. SO I RETURNED TO HIS RANCH, STILL NO NEW CAR INSTEAD
ANOTHER COURTESY CAR AND ANOTHER PAINT JOB "THIS TIME IT WILL BE PERFECT, THAT'S
AN ABORTION", THE SALES MANAGER COMMENTED. THE REPAIR TOOK SIX DAYS DURING THAT
TIME I DISCOVERED THE COURTESY CAR HAD AN OUT OF DATE TAX DISC. ONCE AGAIN BACK I
WENT, ANOTHER COURTESY CAR? NO INSTEAD A CUSTOMERS CAR, DUE FOR DELIVERY THE NEXT DAY. AS THIS WENT ON FOR EVER I'LL CUT IT SHORT
,THE CAR ARRIVES BACK TO ME AND GUESS WHAT IT'S BACK TO THE ORIGINAL STATE.
THAT IS THE STATE IT WAS WHEN I GOT IT. TWO BLOODY SHADES OF SILVER. EVENTUALLY
THEY BACK DOWN AFTER PHYSICALLY THREATENING THE DIRECTOR AND I GET A NEW CAR, BUT
GUESS WHAT IT'S GOT A WHOPPING BIG SCRATCH DOWN THE DOOR AND THE BUMPER HAS A
GOUGE FROM IT, IM STILL WAITING FOR A REPAIR OR A LETTER OF APOLOGY OR EVEN A
CHANCE LEATHER THE DIRECTOR. IT'S BASTARD HORSES AND SPURS HE SHOULD BE
SELLING..
Try and meet the Sales Manager he is.
* Out of the Office
* He is in a meeting
* He has gone home
* Its his day off
* he is off sick
Unfortunately for Arnold Clark it is his Sales Manager who tells you this, however his staff are so forgetful that occasionally they have to talk to him, which if you wait long enough brings him out of the woodwork, and guess what, he was standing beside you all the time. What is the point in winding customers up. It is coming to a point that you will only be able to buy a car from these morons. I looks like it would be easier to go to war with Iraq than to have a conversation with an Arnold Clark Sales Manager
i got a Renault megane scenic from his Bearden branch brand new (R)and had
problems straight away.
my car was a mobility car which i needed for my 5yr old disabled daughter and
was very important to me because of this.
when i went to pick up the car the sales man got the paperwork wrong and i had
cancelled my insurance on my previous car, I got to the showroom on the day i was
due to pick it up to be told i couldn't get it because of a mistake made by the
salesman, I had to call my insurance company and arrange insurance for my old car
again.
the problems started 3 weeks after getting the car when i went on holiday to
Wales, every time i went to change down gear going up a hill or to overtake it
wouldn't go into the gear so i had to pull back or stop to select gear (very
dangerous).
On my return i took the car to Bearden and told them of the problem, car was
left all day and i got it back they told me they had made adjustments to it, on
encountering the first gear drop guess what? it wouldn't go into gear.
next day i called and told them of this and again they told me to bring it
in all this time no courtesy car was given).
i took the car in and at the end of the day they said they wanted to do a cold
start so kept it all night, next day they told me too pick up the car and when i
did they told me they had changed the gear oil in the car as it was wrong oil in
it, next morning i couldn't get the car into gear at all till the engine heated
up, I called and guess what, brings it in they said ( getting pissed off by now)3
days i had lost the car now and it was only 4-5 weeks old.
just by chance i knew a friend in the motor trade and they told me that Renault
had found a fault in the gear selectors in Scenic and that might be the
problem, so the car went in again and again it wouldn't select a gear, i asked
this time to see the manager and when i had the meeting i asked him about the
memo from Renault about the selector problem and he denied it ever existed, but
guess what the next day i got the car back and a new gearbox had been fitted.
A few weeks passed and i noticed smoke coming from the bottom of the car , i
called them and was told to bring it in, when i got it back they told me that
they had found a fault in the catalyser and had fitted a new one,ok i thought
until the smoke appeared again 2 days later, again i called them and was told to
bring it in, this time they told me a bolt had worked loose on the
exhaust, strange i thought considering they had been working on it, anyways
i
accepted that and 2 days later driving down the road there was an almighty bang
and a grinding noise, on getting out to inspect this i found the front of the
exhaust lying 200 yds behind the car, raging at this point i called the AA and
the car was taken back to Bearden.
no apologies were made and they told me it was a problem with the manifold not
that they hadn't put the new catalyser properly).
anyway i had the car 3 yrs and it was off the road a total of 51 days due to
different problems from servicing problems i.e. brake pads not fitted properly, oil
cap left off and engine covered in oil, wiper motor fitted wrong, wrong size of
tyres fitted after a puncture.
when i took the car back the sales man had the cheek to ask me if i was
interested in a new one?.
ARNOLD CLARK? ARNOLD SHARK MORE LIKE.
as the office was shut. I am still waiting, so I got an independent engineer 2
look it over, & it failed on 1/2 dozen points NB:-complete exhaust fell off
while testing, so it is now @ A C's to b fixed. My engineer will check out if
the work has been done or Trading Standards are involved. By the way, I also
notified the finance co. about it , as it is their car!!!!!!.
AUTOMATIC EX MOTOBILITY 17000 MILES. IDEAL FOR MY WIFE WHO WAS ABOUT TO SIT HER
TEST. OR SO I THOUGHT. WHAT A BLOODY NIGHTMARE OF AN EXPERIENCE I SERIOUSLY
CONSIDERED DOING DAMAGE TO THE SALES GAFFER AN ARROGANT PRICK BY THE NAME OF
BRIAN XXXXXXX. THIS GUY IS SURELY GOING TO MEET WITH AN ACCIDENT IF HE DOES NOT
CHANGE THE WAY HE TALKS TO PEOPLE. I MADE SOME ENQUIRIES INTO HIS BACKGROUND AND
AMONGST OTHER THINGS FOUND OUT THAT HE WAS KEEN ON GRABBING SALES STAFF BY THE
COLLAR AND SHOVING THEM AROUND IF THEY DIDN'T GET THE SALE. THE CAR I
BOUGHT DISPLAYED ELECTRICAL PROBLEMS FROM THE START. FLAT BATTERY CONSTANTLY .THE
CAR WOULD CUT OUT AT JUNCTIONS. I HAD TO HAVE IT RECOVERED TWICE FROM MY HOME BACK
TO MOTHERWELL. I LEFT THE CAR WITH THEM TO FULLY INSPECT BY THE SERVICE MANAGER
HIMSELF. HE WAS A AUTO ELECTRICIAN BY TRADE HE INFORMED ME. GUESS WHAT? HE FOUND
NO FAULT SO RELUCTANTLY I TOOK THE CAR BACK HOME TO EAST!
T KILBRIDE A FEW WEEKS LATER WITH THE 28 DAY WARRANTY EXPIRED THE WHOLE
AUTOMATIC TRANSMISSION MALFUNCTIONS AND THE FUCKING THING WONT DRIVE .
I JUST BOUGHT IN NOVEMBER 2002 WAS INVOLVED IN A TOTAL FRONT END SMASH NOW IT'S
PROBLEM AFTER PROBLEM.
1st fault. Flat tyre on way to work on 1st day. Can't replace tyre with same
make.........
2nd fault. Rip / Cut in the back seat...... Will replace EVENTUALLY.....
3rd Fault. Nearside headlight letting water in... Again. Will replace
EVENTUALLY.
Another complaint... My finance agreement has been messed up.......
There may be more yet to come.....
On the up-side, Arnold can do some good deals on new/pre-reg stock - matching most of the large car supermarkets in England. Although I swore upon leaving the company that I would never again deal with them, I bought a pre-reg car in March 2002 as I needed a car in a hurry, and didn't have the time to go to the bigger English car supermarkets to do the deal - MISTAKE!
Car arrived valet outside, but mud and dirt all over interior (and an empty Fanta can under the passenger seat!). No pre-delivery inspection done as sump half-empty, coolant half-empty, and PDI checklist and service book stamp not completed/stamped. At the time of writing this, now had the car 11 months, and had a trip to the garage 12 times to TRY to have problems sorted. 3 trips should have been sufficient, but due to staff incompetence and inability to do a proper job, 3 trips turned into 12. At one point they were putting more things wrong than they were fixing!
I have worked in various garages during my time and while the dodgy reputation of the motor-trade applies to all of them in either a small or large way, Arnold's were by far the worse - not through any singular event, but through a combination of poor management in the dealers, lack of training for employees, incompetence, and poor quality staff.
No longer work in the motor trade (got a respectable job these days), and don't usually bother to pass comment on companies I have a complaint against, as if I receive poor service I just don't go back, but I feel compelled to write this review as in my opinion, Arnold Clark is the worst company myself and friends have ever had to deal with.
Best career decision I ever made was to get out quickly, and best decision I have ever made as a consumer is to avoid Arnold Clark's spivvy, incompetent, wide-boy, employees for evermore.
Cheers!
overpriced poor quality junk, slow service never return your phone calls, have trouble fixing even the simplest of faults with my car.
smarmy people at the reception and on the phone at head office. promises delivered ? no chance once they have the money you are just a waste of time to them.
work they say has been done some times has not been done, car was never ready on agreed time, always had to come back later or even come back next day. not impressed with quality of work done to my car.
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