READ HERE WHAT SOME PEOPLE HAVE TO SAY
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ARNOLD CLARK AUTOMOBILES LTD
3 years ago, myself and my fiancée were out looking for a new car, we had seen
all the ads in the press (and heard all the pish about nice wee Arnie on Radio
Slide) and thought naturally - Arnie - now there's a name you can trust.
Anyway, we didn't have loads to spend but thought at the time a good we
runaround motor around £5-6K would be just what we needed. After looking round a
few cars at Linwood we were ensnared by a smarmy 'top man' repeating salesman.
We discussed our requirements and felt we had negotiated a good deal for a wee
Escort that'd done just shy of 11,000 miles. Guy was desperate to conclude the
sale there and then and we thought; well we'll pay a deposit £100 and take it
off the lot, sort out our own finance (thank you very much) and conclude the deal
later that week. Thank God we did.
My brother, who was home on leave and is a mechanic in the RAF, offered to come
with us the following week just to give the car the once over, which was great
as we'd never bought one before but even he thought it'll probably be OK.
Funny thing is when we arrived he took one brief look and started shaking his
head - Ye cannae buy this!. At that point the sales guy came bounding out
expecting a deal to close except what he got was his bollocks booted
(proverbially - lucky man!). My brother had noticed that the doors were not
aligned properly and look underneath to check it out even more. My brother asked
if he could see it up on a ramp and the guy refused. He then promptly gave us
our deposit back and scuttled away - not wishing a scene to put off other
prospective mugs.
We never did check the VIN, but my brother suspects that the car had been an
insurance write off, I passed by on my way to work a few days later and the car
was nowhere to be seen.
I think we were lucky, I wonder if anyone else has experienced this kind of
thing. I will never, ever visit Arnold Clark again - that type of thing is just
complete pish and I hope they get taken down big style by someone..
no-one has received good service from. Most of your contributors complain of
service from his Scottish branches, well now the man 'who demands the most from
his staff so they only deliver the best' has branched North of the border and in
particular 'infested' Liverpool with his dealerships.
We purchased a Citreon Saxo from his Citreon dealership in Aigburth Liverpool.
Never buy anything from them EVER, or do so at your peril!! Having been mis sold
the finance package and made to sign at 7pm on a Friday 'rushed', so we couldn't
possibly have time to study the documentation properly, we then acquired a car
which was in the garage more than 8 times in the first 6 months and never
properly dealt with. 2 of the problems remain today, but we have given up on
Mike Dolan (Branch manager) and his crap crew who know about as much about
servicing cars and the law of Sale of Goods as my 82 year old grandmother. Their
supposed services are non existent and we have even had the AA confirm that
their actions have damaged the car. The net result is, we will be getting rid of
the car as soon as possible (it has cost a fortune and has many problems
considering it has such low mileage and age) and are avoiding Arnie and his
cowboy crooks like the plague. What astonishes me is that he!
is able to acquire the dealerships of so many reputable car manufacturers and
yet consistently blacken their name.
Will let you know if we ever receive any joy from his Liverpudlian connection,
but wouldn't hold my breath!
Keep up the good work of advertising how bad this lot are to try and compensate
for the voluminous lying ads they like to broadcast over local radio!! .
I
bought a 1998 Citroen Xsara from Arnold Clark in Kirkcaldy, and from the
sounds of it I’ve been quite lucky as the car (so far) is mechanically
sound. What upset me most of
all was that when I test drove it all I could smell was polish and after I
got it home for a couple of weeks it smelled like a wet dog’s backside.
I have never smelled anything so foul in all my life.
After a long and grueling battle with big
I
am trying to be succinct to save space here but in truth the list is
endless – Mr. Westwater told us loads of blatant lies and would probably
kill his own grandmother for a bit of extra commission.
What is most annoying out of all of this is that Mr. Westwater, his
boss and all the staff at Kirkcaldy Honda ignore your calls, promise to
phone back and don’t, and ignore your letters.
Even the customer services manager at
I’m
going to go to the showroom on Saturday afternoon and kick up a fuss –
if I still don’t get my free service I’ll be kind of glad, because I
can then take my business elsewhere and sever all ties with this bunch of
idiots.
Hope
this website reaches many who are considering buying a car from Arnold
Clark and warns them of the obvious dangers – I’ll definitely email it
to all my mates. Best of
luck,
I purchased a 1 year old fiat
Punto from Arnold Clark and from day 1 I had
problems with it. Not only does the door leak, the central locking broke, with
my child still in the car, the hand brake has never been right since day one, I
get condensation in my lights and I have a flashing light on the dash board (it
goes so fast I'm not sure where it is for, I think it's something to do with the
engine). All that aside, these things can be sorted, when repairing the car
they would not provide me with a courtesy car, the whole purpose to me getting
the car as I explained to them on numerous occasions is because my child has
special needs I needed a car that I could rely on for transporting him around.
After two attempts of sorting my car, one worked I must admit, they palmed me
off to Parks of Hamilton (who by the way were a breath of fresh air). I have
also recently discovered that Arnold Clark are not a fiat dealership (the branch
that repaired my car) therefore they have destroyed my remainder 2 years that was
left on my manufacturers warranty. I am
now left with a car that I have to pay for when something goes wrong, thank god
nothing major has happened so far. All I can say is I would not purchase
another vehicle of any description from Arnold Clark and what is more I
encourage everyone I know not to either..
ALSO HAD PROBLEMS WITH THE SUNROOF LEAKING ONCE AGAIN ARNIES WEREN'T INTERESTED IT TOOK ME NEARLY SIX MONTHS OF COMPLAINING AND TWO LETTERS TO ARNIE HIMSELF BEFORE THE FAULTS WERE REPAIRED ON AN OTHERWISE EXCELLENT CAR (UNTIL I CRASHED IT!)
I got a phone call from himself and in his patronizing manner he agreed to compromise with me and raise the trade in value to a more realistic level still below the value]...I went back to the showroom and was treated with some courtesy and we arranged the paperwork and just before i signed i noticed that the balance figure was higher than i expected...when i queried it i was told the trade in figure was the original one offered. I told the salesman i had spoken to the boss and had been promised a higher figure. I told the salesman to phone his leader and get the promised and true trade in value.....he returned after 10 mins and said that AC had never heard of me never spoken to me and never had a letter from me......i tore up the agreement and walked out with the salesman shouting that they would sue because i had a verbal agreement with them and the car had been ordered to my specifications and i couldn't go back on it....i went elsewhere for my mx5 and never heard from them again despite another letter of complaint to AC himself.
contradiction in terms.
I was lied to about insurance group of car so it didn't leave showroom until I had went to check for
my self.
my Vectra sxi 18oo estate 2000 model, with 22.456mls show room cond, against a new
car costing!£17,00,did not seem to care about trying to explain why so little
p/x offered on a 18month old car i paid £14,600 for..
and bought a 1998 Citroen Saxo 1.4 auto, it was meant to be
fully serviced with a service history, well we didn't get the
service history, and as for the service, they had put in 3 pints of oil more
than should of been. I put it down to being
unlucky, after that her Saxo was written off by another motorist. So we went
back to Arnold Clark to get another Saxo, they said we'll get one exactly the
same as the one you had, when it came it looked pretty good. once the deal was
done and we got the car home, its only after a few days that you notice things
like over spray on the paintwork, so it had been poorly repaired, it also stank
inside, plus they
had overfilled the oil by 2 pints this time, utter cowboys
I haven't told my wife this as she has enough problems of her own, But I'll never
buy from Arnold Clark ever again..
were a reputable dealer, after reading the comments I won't go near them, I
appreciate that any company can have unhappy customers and that there are two
sides to every story but these comments were constructive and I accept them.
Perhaps Arnold Clark should start taking notice. Keep up the good work.
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