READ HERE WHAT SOME PEOPLE HAVE TO SAY
Head Gasket went on my Ren19 last year. Reluctantly took it to main dealer AC in
Kingsway Dundee. No offer of courtesy car despite being billed for nearly £1k a
full week later. (took longer due to incorrect part ordered) Exhaust was squint
after work was done but would not do anything about it. Felt if I had spent
£2.50 or £1000 i would still be treated the same, like they didn't need my
custom.
Any parts i needed, in fact all of the parts I needed always had to be ordered
yet when I went to Mackie motors in Brechin, (Small Angus town) not only did
they always have the part i needed, i was greeted by name and a smile. It was
worth travelling the 50 mile round trip. And when my clutch was replaced they
gave me a car to use for free.
a Saxo from Arnold Clark Inverness we have had the car for 3 weeks now and so
far we have had to take it back in a couple of times for electrical faults now
we went to pick the car up yesterday after they had it for a day and noticed a
couple of scratches clustered together on the bonnet so when i got home i called
the service manager who was very rude and abrupt and i quote he said to me "i
don't care about your f***ing car" before he hung up on me so i called back and
asked to speak to the sales manager who said to me to bring my car in for him to
look at it so i arranged a time with him i got there and he arrived 25 minutes
late told me i must of scratched it myself and offered to sell me a touch u p
paint at witch point i told him to shove his touch up paint and he told me
didn't want my fffing custom anyway to witch i replied he did when he sold me the
car and i was signing A FINANCE AGREEMENT FOR A LOT OF HARD EARNED CASH. Arnold Clark u really are the biggest bunch
of cowboys ever and i will never buy a car from u again. .
left, right and centre. I almost got sacked when my boss got the service bill
for my car, because I hadn't told him first so he could budget. Then it broke
down. Trouble is, AC told me "we don't make up the fleet bills until the end of
the week. You'll just have to sign a blank form." Basically, I have to sign a
blank cheque. Funny how they always manage to get the bills organized in time if
you are paying cash! This was Crow Rd Volkswagen and I can strongly recommend
Ingram's in Paisley as an alternative. Arnold Clark is nothing but a total,
complete and utter conman who cares nothing for his customers or employees. .
repaired, Car was returned three days late with one side of the car with
original silver trim and ACs black trim down the other side ?? Oh and the
headlamp washer fell off on the way home. Car got serviced but no service book
filled in, AC said "you don't need to bother with that"?? Complained to Renault
who contacted Arnold Clark, seemed to matter then that things were put right.
Don't think we will go back when the car gets renewed next month for our delivery
of promises.
Have a look in the Vauxhall showroom at Linwood, they have bran-new Omegas with
door mirrors broken, In the showroom!!!.
Hi, what a site! Wish I'd found it before I bought my Renault Megane from this
shower!
Only a few days after purchasing it from one of their Kirkcaldy branches, the
Megane started juddering & generally driving like a bag of rusty nails.
Returned to AC Dealership...Not interested..."You'll have to take it to Renault"
Ended up in the Renault dealer in Kirkcaldy's very friendly workshop reception
who looked after me very well, fixed the problem while I waited (faulty ignition
coil) & even made me coffee & washed the car for me!
Pity Arnold's lot hadn't shown a bit of interest! I know where my next Megane is
coming from.
Well done Gail & Gary at Glenvarigill Motors in Kirkcaldy. Thanks for a job well
done!.
driver/passenger door has been taken off and not fitted properly and they have
been re sprayed a heavier red, also screwed up ma finance docs and offered me
2tanks of petrol which i never taken! the revs are also low sitting at700 nearly
stalling all the time, rattling in the 2doors and back panels, sunroof letting
in air etc, wet patch on the floor, the AA said it has been in a accident but
not a bad one inspection was £180,
this pile of junk was with Arnold Clark since brand new it went from GLASGOW to
where i got it Arnold Clark Motherwell,
I'm at a lawyer now but its is taking time for justice to happen,
had to outlay over £500 to fix the car. I had a 1 year warranty but obviously
any problems I have had have not been covered. My central locking was
supposedly covered with the warranty but after getting them to do the work they
informed me the part that was broken was not covered! Obviously I didn't know
that and they weren't overly keen to offer this information until they had
completed the repair and they charged me over £180. When I got my 'free' MOT, I
pointed out to them my heating had not been working since they last worked on
the car, I believe they had left a wire loose. They then had the cheek to
charge over £100 to fix their mistake! My MOT cost a lot more than that though.
I have had nothing but grief with my car since the day I bought it, and my
central locking is broken yet again. I would strongly recommend any person
thinking about purchasing a car - go elsewhere. The only t!
think that is professional about the outfit is 'ripping you off'..
There were some faults with it but I agreed with the salesman that if they would
repair the faults I would purchase the car.
He (the Salesman) said that all the faults would be rectified at the
pre-delivery inspection, and we agree that two new front tyres would be part of
the deal.
On delivery of the car the salesman said all the faults were repaired, but
within a few miles it was apparent that the faults had not been repaired.
After phoning him, they agreed to take the car back and we arranged for a local
branch of AC to do the work.
I took the car in and when I received it back the five faults were not repaired
and only one new tyre.
After some heated argument we again had to take the car back but the two major
points - spongy brakes and suspension knock had not been repaired.
Again I was back at the branch but they could not find the fault seemingly!!!
We have agreed that if the knocking gets worse even though it is outside the
warranty I can get it repaired.
i have given up on them, the knocking has increased but I have no confidence in
the Arnold Clark Organization.
I will not buy or recommend anyone buy a car from them.
Promises undelivered.
They promise much but give very little. Their orders to staff is to give away as
little as they can get away with, I know as I was a employee and worked on
service reception!.
bought it and after asking them to check the Wiring Harness out due to this
being a fault with the Ka, and SURPRISE SURPRISE, got the car from them, Brake
fluid cap not even screwed down was just sitting loose under the bonnet, and the
Central Locking went within a couple of days of the 30 day guarantee running
out, thankfully I managed to get that fixed at NO COST, because I was well
peeved off and didn't let it lie........Good money was being paid for that car.
It was the least they could do EVENTUALLY..................... After only
managing to temporarily fix the problem which only lasted 4 days another
SURPRISE?????Not
Good Luck to anyone else who buys a car from them.
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