READ HERE WHAT SOME PEOPLE HAVE TO SAY
Hi, please post this story, we bought a nice one year old cavalier from a
BRILLIANT garage called Caledonia, my brother was involved in a crash (taxi
driver ran a red light while 20 over limit WOOPS!) the car was taken to an
Arnold Clark body repair place, these guys are the business, the paintwork was
PERFECT until the repairs just left the three year warranty, bad panel fitting
which resulted in panel clashing when doors close and chips the paint and
eventually caused rust, one whole side of the car was replaced, that new part of
the car is the ONLY section of the car which now has bubbled paint, rust and
chips, add that to a boot that rattles because of poor panel fitting then add a
service at a later date which resulted in scratches and cracked lighting which
was denied although they gave us a tiny tin of touch up paint as a goodwill
gesture then add numerous incidents of false diagnosis to get cash in their
pocket and you've got yourself a typical cause of "Arnold Clark Syndrome", do yourself a favour, just don't even go near them! It'll just cost you
money, although if Caledonia are still around THEY ARE BRILLIANT!!! (local
dealership has gone now though).24/01/2004
Took the car in for a mot and service, which it failed. They then kept us
hanging on for seven days to get the repairs done. I then find out it took so
long because they ordered the wrong parts THREE times(hmmm? golf GTi how hard
can it be??)
Anyway they then pretended to be really nice and offer us a discount. Only to
find out that they had upped our original bill by ninety quid! Unfortunately
because we didn't hold them to an exact date , not much we can do. Also because
the bill they have presented us with is still lower then the original don't have
much of a case.
Will not be using them again and urge all to register there complaint to Trading
Standards as I did soon enough Trading Standards will have to take note!)24/01/2004
everyone else on this site I too had (still have) problems. The thing that
pisses me off the most is that as it is MOT time again, they sent me a
provisionally booked appointment as I did not call them to confirm they have now
sent another letter. The people that have to send out these letter must be so
embarrassed!!!.24/01/2004
Asking for a test drive at 19:00 (Phoenix Branch at Paisley) I was informed that
this was too late "Coz one of the guys wants to get to a football match". Fair
enough, we all need some private time.
I turned up at 18:30 as arranged and only one of the two test cars was
available. No comparison, no sale.
Salesmanship score zero.
OK, not being one to give up and concluding that the Paisley salesmen are,
incapable, don't care or are going for a negative sales record I approached the
Bishopbriggs branch for a test drive. "We'll get back to you" Confidence renewed
and 4 days later I am still waiting for them to get back to me.
Salesmanship again zero.
My advice is;
AVOID ARNOLD CLARK AT ALL COSTS, THEY WANT YOUR MONEY BUT OFFER NO PRE-SALES
SERVICE.
Implication here is that if they cannot serve before a sale then you are on to
plums after a sale,24/01/2004
And during the sales pitch I asked if it had the built in immobilizer, the
answer came back an enthusiastic “oh yes”
So signed up then was told by sales rep that he would hold on to the key so I he
could cut me a spare seeing as it was a special key
What an nice guy I thought!
Well a week passed , I called ,”were just going to send it away no news yet”
2nd week , still waiting “ we’re waiting for Fiat in Italy to open up again,
they’re of for a months holiday!
After a bit of to and froing I got my key, bog standard key! What's this I asked
where's the master?
Turns out there was no immobilizer , just sales bullshit !
Then sales guy says that he never mentioned about immobilizer!!
Right in front of me and the wife who were both present when I asked about
immobilizer!
End up after an argument getting a cheap immobilizer /Alarm fitted free.
They’ll tell you anything to get a sale .24/01/2004
Another issue with my Fiat Punto was clutch slip
so because it was still under the months warranty it was "replaced".
Month later slipping again!
Returned to Arnolds and told that it was an oil seal on the gearbox which had
gone! but was not a result of the new clutch being fitted as the oil seal was
internal on the gearbox side £200 quid Arnold charged for new seal and clutch!
Anyone shed any light on this one??24/01/2004
tyre to be changed as I thought it was illegal. When I picked the car up there
was oily handprints all over it, I don't know what they had been playing at. I
asked why it did not have a new tyre fitted, the guy at reception stated that
the mechanic had just put the spare on as it was legal. I told him that I
required a legal spare incase anything happened. He stated it was good enough
for an emergency. That was a few years ago. Yesterday I enquired about a new V/H
Omega. I was told I would be phoned back for a confirmed trade in figure.
Stupidly, I have had to phone them back twice, still to no avail, as I am just
getting the run around. After going in to see there website just now, I came
across yours and after reading some of these e-mails
I can tell you A C has just lost out on 20k. Thanks and keep up the good work.
It's about time folk stood up to these people.24/01/2004
