Arnold Clark Sucks
READ HERE WHAT SOME PEOPLE HAVE TO SAY
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believe how bad the sales/after sales service was back then. a colleague of mine
has been the latest victim. when he told us all on duty that he was getting the
runaround from AC,@6 of us all burst out laughing and said" join the club". now
that I've seen your site i find it incredulous that 10yrs later this scheister
is still getting away with it. where's the law?-or does some political party
benefit from his generosity!!! friends in high places, I've got to wonder!!!!!!!! 26.5.2003
I had to go to Royston to get it fixed. They proceeded to get blue paint on
it, it's a red car), scratch it and refit a window badly. It went back a further
three times, and they scratched it again, and damaged some fittings. Scott
Willis, a director at AC said he would sort it out. He lied, said they had done
a good job, and told me to leave there office. Any letters I sent to AC go to
him or customer services, so they don't get read by AC himself. Do not trust Mr
Willis, or the Royston branch, as they are useless at there jobs. 28.5.2003
about the braking system I bought the car on 31 11 02 and
four day later the brakes was squeaking i took to im Arnold Clark and I will give
you the best deal you have ever had it has been back to the Inverness branch 5
times and still squeaks like a bus i will never buy another car of little posh
speaking Glasgow con man. 28.5.2003
It was a nice rainy morning on the M8 with a section having no hard shoulder. A transport truck cab ahead on the road decides to lose those straps and large clips that were just sitting waiting to come off. As I was unable to avoid them one went up under the front of my engine and took out my oil filter. The red had come on but I had not note as I was be very vocal about the truck drive. On seeing the light I Slowed and when able excited the road to a side street and stopped. AA Arrived we changed the oil filter put in oil and started it up. The hydraulic lifters for the valves had run dry and the car would not drive rather than take a chance I was towed to my Arnold Clarke Dealer. once the insurance company was informed and a spot booked to look at the car I Drove it into there yard the hydraulics were still sticking and making nose. I was tolled that it would be expensive to check the car as it would have to be taken apart. A few days latter I called the Dealer and was tolled that the engine would have to be replaced and would cost 2,500 pounds.
I tolled they would have to send the inspection report through to my insurance company.
Being some what pissed off at this point I Called AA for an inspection to made on my behalf and was give the number .
I first called my insurance company to find out if they would send someone to inspect the engine and was tolled they would on any work over 500 pounds. They said it would take 2 days after receiving the inspection report for someone to go out to the dealer.
A number of days passed and no response I Called the dealer and was tolled they had just sent the report away and I should Get my insurance company to get a move on.
I then asked for a report on the work carried out and how the inspection was done. The manager informed me the cost of doing any work on the car engine and replacing worn or broken parts would exceeded the cost of an engine replacement and there for I should replace the engine. The manager then asked the foreman to go over what had been done on the car. Foreman "the crankshaft ends have scoring and the age of the car I recommend changing the engine in the car"
I Asked the fallowing:
Is the timing out on the engine - no
Is the over head cam or hydraulics damaged - no there is nothings wrong with the engine head
What did you do to find the fault take off the oil pan - yes
Is this all you did - yes
So you say the ends are scored and the engine should be replaced.- yes.
At this point I ended the conversation and hung up.
There is no way any one can see scoring on ends un less you were to drop the crank shaft out of the engine or remove the end bolts and bearings around the crank shaft.
Some one is looking to make money off of me.
As far as I am concerned after talking with an engine specialist there is nothing wrong with the engine all it needs is to have an oil change and pan cleaned. The specialist wanted to go over to the dealer and have it out with them and get my car out. I am waiting for the insurance engineer to go over and see the car first which I have called and tolled him my concerns and what the engine specialist said after he has been and I have talked with him I will either take my car out or leave it in. 3.6.2003
2001 3 repairs in 2 weeks they cannibalized a showroom model light fitment
agreed i needed a new part would not leave the new part in my car even though
OCT is early evening darkness etc the car broke down accelerator cable broke ac
fixed the problem and the same night it broke down accelerator problem the AA
said it had never been fixed Keith McLean general manager ac seat Edinburgh did
not want to know seat head office phoned him he eventually had car checked
the ac after care is a sic joke 3.6.2003
September 2000. What a joke, first they ordered the wrong car, so we had to
wait another 10 days for the correct car, during this time we had to change the
insurance back to the old car. Eventually they got the correct car but did not
communicate with us about taxing the vehicle which delayed the collection again.
Hooray we picked up our new car. We then realized that we did not have a copy
of the finance agreement which took them ages to post to us. During all this
time when we asked them to call us back we never once got a phone call back.
When they realized that we had not signed a form to do with the finance, we got
no end of calls from them asking when we could call in and sign the forms.
A few months on after picking up the car we noticed water in the repeaters on
the wing. Rang garage and granted they ordered in the parts and arranged to fit
them. All was well until about a month ago when the cars electrics started
acting up. Took car to the local garage and they told us the repeaters had not
been earthed by the garage who had fitted them.
We are now in June 2003 and the car is due for its first service which when we
purchased the vehicle we were informed that we could have the first service free
of charge. A note of this was made on the car order form, we thought this was
adequate and to our stupidity thought that this information would be passed onto
the service department.
We booked our car in for the service and were told that we would have to prove
that we were entitled to the free service. We informed them the the sales
manager had made a note of it and that she would remember.
Guess what! sales manager no longer works there and they cannot (surprisingly)
find the information in the file about the free service. They will not honour
the service and have basically said tough.
In the last three years we have bought three brand new cars from that garage and
have had all the servicing and repairs done there. Well guess what they have
lost a good customer and a lot of money. They can go and whistle now.3.6.2003
