Arnold Clark Sucks
READ HERE WHAT SOME PEOPLE HAVE TO SAY
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service. One week later, the steering did not feel right. I took it to another
Volvo garage and it needed £600 of repairs including new brakes, steering arms
and a full oil change. I have told all my friends, workmates and people in the
pub and cafe about my experience with Arnie to make sure they can decide for
themselves. 16.9.2003
I have to agree with everyone, Arnies are assholes. I spent £5500 on a Vauxhall
Astra all the service books and information was with the car except the car
pass. This contains important information about the radio code and key fob codes
etc I phoned them three times only to be jerked around. They were not interested
in getting this info for me, they had their money and didn't give a shit about
after sales service. 18.9.2003
Regarding a ABS system fault on a T reg. Daewoo Nubera- ok maybe not too cool a
car but thought it worked until AC got there greasy mits on it! 18.9.2003
we had just moved to Scotland when our Citroen zara est needed a service wish I
had read this site before going to AC at paisley as soon as we walk through the
door this person was more interested in selling us some sort of engine flush
rather than take the details of the service when I said no thanks he lost
interest and just said, car will be ready in a few hrs we then had a phone call
saying we needed 2 new tyres and tracking was out when I asked them had they
done the tracking I was told they could not do this as I needed 2 new tyres. I
told them that i did not think I needed the tyres this is not what they wanted
to hear I then went back to AC to see if my car was ready. I was told only a
test drive to go. yes the test drive was from the workshop to the car park about
60ft the tyres I have just replaced 20,000 miles later 18.9.2003
there, I would prefer to remain anon.
I suspect many people will be surprised to discover that there lovely newish
motor probably started life (one owner, full service history, etc etc started
life in with Arnold Clark Hire Drive.
You can usually spot them if you know what to look for. Firstly, if you tell
the salesman you are interested in a particular car (usually something run of
the mill spec wise) but want a different colour. Chances are he'll go away
and look up the Hire Drive sales list (cars that have paid there way and can
move to sales) and find you one there and then.
Other signs: If the car has a yellow triangle sticker on the window (immobiliser
/ tracking device fitted or some guff - as if you would fit a tracker to a
Daewoo Matiz!) 99.9% its been part of Hire Drive fleet. Also a rectangular white
sticker with alarm fitted and Arnold Clark 0141 number is also signs of Hire
Drive.
Not that there is anything wrong in buying from a rental car, if its cheap
enough. Oh no its Arnold Clark we are dealing with, nothing cheap on a clarkies
forecourt.
Buyer Beware 19.9.2003
Hi, good site. I bought a Golf in October last year from the Crow Road branch,
received it with only one key, was told they would call the previous owner for
the spare and they would post it to me. Waited several weeks then phoned to
chase it, was told they would chase the previous owner and to call them back in
a couple of days. Called back, was told the car only left the factory with one
key I don't believe that for a moment), they might be able to get a spare cut
for me and to call them back in a couple of days. Called them back, sales guy
told me he only dealt with these queries before 5.30pm and to call back
tomorrow. Came off the phone and realised it was only 5.10 but called back next
day. Was told they would cut a new key but I had to come in on a weekday during
business hours, explained this was not possible as I work Mon - Fri 9-5. Answer
was call them back and they would see what they could do. Called back yet again,
was told they would allow me to come in at the !
weekend, and to call them back another time to arrange an appointment. By this
point I gave up and I've still only got one key for my car. They also told us
they were giving us a 12 month MOT, discovered when we got it it was actually 11
months. Terrible after care, once they get the sale and your signature on the
finance document they don't want to know. I felt that writing to them would be a
waste of time so thanks for the chance to let people know how awful these people
are. 19.9.2003
deal on it, about a grand off list price. First year passed by without much of a
hitch, as did the second. Only when I went in to get it serviced in the third
year did they start to screw me over! In the August I put it in for its service,
came back with a £500 bill. OK I thought it hasn't cost me much so far took it
back for it's first MOT the next month, expecting it to be clean, another £500,
what the hell was the service for? Never been back, never will be back and
everyone I know has been told the story. 19.9.2003
car was registered to Clarks since new (July 2002) it had 26 miles on the clock.
I was informed by the salesman, a Mr Ryan, that the car came with the full
Daewoo package, three years warranty, three years AA membership and three years
free servicing. I registered the car with the Arnold Clark Daewoo dealership and
was told that the first service would be 10000 miles or at 1 year. I phoned
recently to arrange this service, to be informed that I do not qualify for the
free servicing as I was not the first registered keeper of the vehicle?
The pain is, to fulfill my obligation for the other parts of the warranty I have
to get the car serviced at a Daewoo dealers, and guess who HAS to get my
business... Mr Clark Esq. Rip Off or what?
It would appear that if people buy cars that are registered to the dealer, even
if the car has not been on the road, then large parts of the warranty are
removed as the new owner is not the FIRST registered keeper BE CAREFUL19.9.2003
Great site! I wish everyone knew about it before they even considered buying a
car from them. I bought a used Daewoo Matiz about 18 months ago from Trades Lane
Dundee, it's an ex hire car, so fairly high mileage for a car of it's age, and a
few stone chips on it. Wasn't really worried about the mileage but the stone
chips concerned me. "No Problem" said the nice salesman on my first visit,
"we'll have them all touched up". When I complained that they weren't when I
picked it up, the same nice salesman's reply was "What do you expect, it's a
used car"!
The car was in the garage 8 times in the first year, Arnold never has the parts
in stock, so you always have to wait for them. I needed my rear windscreen
replaced as the heated bit was broke - they ordered me a front windscreen, and
didn't tell me until I went to pick it up, that the work hadn't been done. I've
also had to pay to repair things that they damaged during their repairs!
I wrote a letter of complaint to their "Customer Service department" over 5
months ago - have I got a reply? What do you think?! 19.9.2003
car quickly as my partners car had just been written off in a smash.
We went to AC as the ad in the local paper promised £99 deposit and 0% finance
over 4 years. Great.
We found a nice Vauxhall Corsa and the terms were worked out for us. It was
late on Friday evening, the sales assistant wanted to go to the pub and we
agreed we would return to view and drive the car the next day and finalise the
deal.
The next day we telephoned to make the arrangements and the sales assistant told
me that he would have to check with his manager on the 0% finance.
He informed me that the 0% option was not valid on that car (even though the
previous evening he assured us that it was)!
The apr was now 4% (still low but not good enough) he even had the cheek to say
that if we had purchased the car last night (as he was itching to go the pub)
the 0% would be valid.
We spoke to the manager, no joy but a reduction to 2% apr. We asked about his
ad in the local paper which said (many, many models at 0% finance) and we were
informed that this applied to 1 car only !!!!
We also asked how his sales assistant could promise a deal and then not honor it
? He said the offer was now over except on the 1 car and that they would not be
unprofessional to suggest that the deal would of been ok if it was completed
last night !?!? (That speaks for itself).
Well I have read some other articles in the website and I must say the Corsa is
8 months old with 11K miles. I wonder who was the original owner ?? Good bye
Arnold. 20.9.2003
