Arnold Clark Sucks
READ HERE WHAT SOME PEOPLE HAVE TO SAY
Please update your bookmarks.
could not get onto the Arnold Clark website. I have
just recently being having a bit of trouble with my N
Reg Clio which I have had for nearly 7 years and which
I bought from another dealer, it has been a marvellous
little car. I have been following the Arnold Clark
advertisements for a few weeks now amongst others with
the intention of buying a new or very nearly new car
approx between 8 and 10 Grand. AC prices seemed pretty
favorable and I was thinking about taking a trip down
to Dundee to have a look at what they had. VERY VERY
FORTUNATELY for me I discovered this website and to my
horror I have found disgusting if not unbelievable
stories about the whole Arnold Clark set up. It
appears to me this car dealer lacks honesty, sincerity
and integrity and his staff do not care about their
customers in the slightest. This giant car dealer
certainly needs to be brought to book for what appears
to be near criminal acts. Well Mr Clark if you do read
this let me tell you that there is no way I will be
parting with my hard earned cash to give to you, in
fact I will be passing on this website to everyone I
know and I urge everyone who reads it also to do the
same. It is simple, attach the website to your
composed e-mail and send it to everyone on your
address book and so it multiplies. Once again thanks
to everyone who contribute to this website you have
saved me a fortune. 22.9.2003
A couple of years ago my girlfriend took her Ford Fiesta 1.6 Si to Arnold
Clark's in Aberdeen to get it serviced. When it came out of the garage it wasn't
running as smoothly as before, so we had it independently checked and found
that two of the spark plugs were totally unsuitable for that type of car and the
air and oil filters, which we'd been charged for, hadn't been replaced, the
old ones were still in place.
I've heard from a few folk who have had the same happen to them about
Aberdeen... 22.9.2003
I cannot really be bothered to go through my extensive list of Arnold encounters
(I'm trying hard to forget)- However it is strangely comforting to read the
numerous e-mails of complaint from fellow sufferers. I'm glad I'm not alone. 22.9.2003
branch of Arnold Clarks, on good finance and offer a free years insurance
(just passed and 21yrs old so very attractive) just wondering if you have
had any complaints about Warrington's Arnold Clarks?? I found your site on
google when i was looking for Arnolds own site, never knew they had such a
bad rep. 22.9.2003
I recently bought a Renault Clio X Reg vehicle from Arnold Clark in July 03,
13,600 miles.
Since I bought the car I have had an endless amount of problems and I am still
fighting an endless battle.
I purchased my car from the Motherwell branch, on 3rd July.
When I arrived the salesman wasn't prepared for me, coming up with some excuse
about the car not being ready yet.
After being left in their showroom for about 3 hours, they were then ready to go
through all the paperwork with me and took my cash without any problems.
After receiving their "30 Day Warranty" and all the other paperwork, they
appeared with the car.
My boyfriend and I jumped into the car and drove off extremely happy with our 5k
buy. As soon as I started to pull away the vehicle began to make a loud
"crunching" noise, I immediately jumped back out of the car and shouted to Tony,
the salesman, that there was a noise coming from car and I needed them to fix it
before I drove it away, and to fill the car with the half tank that was
agreed at the time of the sale. He told me that he would need to book it into
the service centre to have it repair, and that he would call me to tell me what
time it was booked in for. (this immediately began to ring alarm bells in my
head, I don't understand why they couldn't have just drove it into the garage
for a look at the time).
Next day, still no call from AC. Had to take more time off work to take the car
in to get looked at as the noise was getting worse. When I drove in, I
explained I had only purchased the car the day before, so they took the car away
and arrived back with it 2 hours later stating it was fixed. When asked what
the problem was, I was reluctantly told the "CV needed lubricating" Why?
After having the car 4 days, the speedometer stopped entirely, the accelerator
starting sticking, all the dash and interior was shaking like made when the
vehicle was idle and in motion, the list goes on.
When my speedo stopped I immediately went into AC to let them know and their
attitude was "I'm too busy to deal with you".
I left their branch astonished that they could send me away knowing that they
had sold me a vehicle that was "unfit for it's purpose".
I booked the car in, but wrote a letter this time complaining about the
treatment I had received and requesting that they guarantee the mileage on the
car and to give me full list of the items they repaired and what they did.
I got the car back after a week, with the everything repaired apart from the
accelerator, but no letter guaranteeing the mileage. (It's only had 1 MOT which
AC carried out).
I put the car back in for repair as the electric window had fell in on me whilst
driving and to get the accelerator fixed.
I got it back after another week stating that the problem was fixed.
I had to put the car back in for repair again as the accelerator was still
sticking, but at this point the Sales Manager "Scott" had promised me a full
refund if the problem still wasn't fixed.
It came back to me after another week stating that it was fixed, but yet again
wasn't, they were still adamant they wanted to fix it so I put it in for repair
again, but this time they took it to Renault and then called me to say that
there is no problem. The Service Manager "Eddie" then accused me of it being my
driving, and basically told me I was lying ( I didn't even know such a problem
could exist).
Trading Standards have been no help, (to be honest they all appear to be on
first name terms and be best of pals), and they have been telling me one thing
then stating something else.
Don't know where to turn now as I'm now left with a piece shit, that isn't
roadworthy, and they are allowed to get away with this because no legislation
has been introduced to avoid future occurrences. 22.9.2003
scenic from Arnies Dundee everything was fine until I went to get an mot and
tax, it was then that I found out that the car had a different number to that on
the reg doc so after getting my mot I couldn't get the tax. When I contacted
Arnies I was made to feel that I was causing a bit of a stir about nothing and I
was being very unreasonable when I asked them to give me a courtesy car while
they got it sorted out. Thank God I was not involved in an accident as no doubt
my insurance would most likely have been void. The second time I went to buy
another scenic as I was pleased with my first I entered into a bargain with
Arnies Dundee and was given a price for my trade in (not as much as I would have
liked but what the hell) then a week prior to the close of the deal I received a
phone call telling me that the price offered to me was now in dispute. On
questioning this I was told 'I don't know where!
e you got that price from' I said it was from him. He then denied ever offering
me this price which is a total and utter lie. I will never use Arnies in Dundee
again, as they have proven themselves to be untrustworthy and very lacking in
after sales service.
Arnies can shove their PROMISES where the sun don't shine. 23.9.2003
home. The AA diagnosed that the link arm was loose and required a new part. He
managed a temporary repair and replace the covers and wipers. He was 30 mins in
total making the diagnosis, repairing and replacing the covers. He did this in a
car park with no special tools. He advised that I should get a new part soon as
the temporary repair would not last.
I contacted the Arnold Clark garage in Stirling who had the required part. I
asked if they could fit the part and they asked me to enquire at the service
desk when I came to collect the part.
I collected the wiper link arm from the parts department and asked the service
desk if they could make the repair. I was told that the job would take 2 hours
and that it would be later in the week before they could schedule the task. I
mentioned that the AA guy only took 30 mins but they were insistent that the
time for the job was 2 hours.
I returned home and decided on tackling the repair myself. It took me 25 mins it
total to remove the covers, replace the part and replace the covers, wipers etc.
I suppose I should be grateful that they saved me over £60, but it is hardly
good customer service! No more Arnold Clark experience for me, this is the
latest in a long line of disasters. It makes you wonder why large multinational
companies such as Renault place such a big investment in the hands of such
incompetence. 23.9.2003
AC should stand for ABSOLUTE CRAP!!!
Recent service/MOT at AC Lady Lane, Paisley, for my Renault Laguna.
It failed MOT because of rear brake cylinders leaking.
I cant see them getting the alloy wheels off to check this as I have locking
wheel nut in my pocket!
But the GOOD news!, they can fix them for about £300 if I got new shoes as
WELL!!! and re MOT it at the same time, WOW, I am impressed.
But even though, I decline, and take it to a local mechanic, who fixes it for
£90,(only 1 cylinder weeping, but I decide to do the 2 and shoes as well) and
Mot'd at different garage, who nearly failed it on windscreen wiper blades.
Obviously, AC couldn't make much money on blades but could operate a money
laundering scam on something else!
But rest assured, I or anybody I know who I have told this to, will never go to
AC again for a light bulb never mind a SERVICE and MOT SPECIAL 24.9.2003
