Arnold Clark Sucks
READ HERE WHAT SOME PEOPLE HAVE TO SAY
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The above vehicle was ‘serviced’ at Arnold Clark Aigburth on the 3rd
November 2003. My wife left the vehicle at the garage and made use of a
courtesy car.
During the course of the afternoon, my wife received a telephone call,
advising her that the front brake pads required replacement. The brake pads
were renewed during the previous service which was carried out on 23rd
October 2002, and accordingly my wife raised this point with yourselves, but
was simply answered; ‘you can’t legislate for the way people drive’. My wife
agreed to have the brake pads renewed, not knowing at the time how many
miles the car had travelled since the previous service.
We were astonished to receive an invoice totaling £383.54 in respect of a
37,500 mile service, an MOT and the renewal of the front brake pads. I am
also very surprised to note that 4 x spark plugs cost £29.48 ex VAT.
Upon collecting the vehicle and returning home, we noted that the brake pads
had been in place for only 9481 miles. We also noted that the service record
shows that the front brake pad wear was 25% to 75%, whilst the invoice
states ‘Brake pads have approximately 25% left’. As noted above, my wife was
advised that the front brake pads required replacement, which is clearly not
the case.
The vehicle is driven with absolute care, with our two children as
passengers on most occasions that the vehicle is driven. Accordingly, the
speed is maintained at a safe speed and approaches to junctions and bends
are carried out without any ‘over exuberant’ braking such that the brake
pads wear excessively. Additionally, my wife and I have absolutely perfect
licenses, without any speeding or similar penalties on our licenses.
I am a consulting engineer, and I do not for one minute believe that brake
pads can wear at such rates, unless the pads were sub-standard at the
outset. If that is the case then Arnold Clark must be held responsible for
supplying a sub-standard product.
Under the circumstances I am wholly incensed that you have suggested that
the brake pads required replacement and I believe you have taken advantage
of the fact that a female delivered the car for the service. I therefore
expect a refund in full, and unless I am totally satisfied I shall refuse to
deal with any Arnold Clark establishment again.
We have recently been test driving a Nissan Xtrail at Nissan Sefton St, as I
am planning to change my BMW 5 series. However, I will not do business with
any branch of Arnold Clark unless this matter is resolved, and accordingly I
will purchase the vehicle from an alternative source. I will also endeavor
to pursue this matter further if necessary. 6.11.2003
Today I feel like the luckiest guy on Earth because I've just accepted an offer
of employment that gets me away from Arnold Clark.
In the 3 1/2 years I've been with the company I've personally witnessed heaps of junk being put on the road to unsuspecting customers, service records being
falsified, MOT's
I've witnessed bullying of staff by senior management, staff members being
accused of things they haven't done because the boss is sleeping with one of the
service reception staff and one poor sod being fired to cover up for the
failings of a service manager and the staff he appointed.
Thinking of buying a used car? DON'T!! Do yourself a favour... JUST DON'T. We
don't do anything to them before or after selling them. If you're lucky we
change the oil.. but only if you're very lucky. Once you leave the forecourt
it's your problem. If you knew what heaps of crap we put on the roads you'd be
amazed.... your wife and kids could be in one of them.
In case you all think this is sour grapes believe me it isn't. I just realised
that I've been working for a two-bit ramshackle company and I've had enough.
DO YOURSELVES A FAVOUR... AVOID ARNIE LIKE THE EBOLA VIRUS 7.11.2003
put it into Helensburgh branch for it's service. To put you in the picture the
car was 1996 (salesman said it was a 1997 when he sold it) Serviced since new by
the Arnold Clark empire. He gets a phone call to tell him the sump plug is cross
threaded and he needs a new sump. He explains that the Car has only ever been
serviced by Arnold but they still hit him for £180 for a new sump. And worse
still he paid it 8.11.2003
we own a Volvo v40, it went in to the Stirling branch for a service. At lunch
time the (lack of) service manager telephoned saying that one of the rear tyres
had a nail in the "shoulder"& that they would just replace it @ a cost of £120! I
refused 12 months on, I still have the tyre on my car & the nail has never been
found? In the same call we were told that a gator had gone on the gear box
linkage, which cost a mere £45 + VAT to fix and the car would go in to 1st gear
like it should, refused again, the car has been to an other Volvo dealer since
and still hasn't had the work done.9.11.2003
earned cash as car prices are coming down privately you
can get a low cost loan from northern rock 6.6% they are
offering at the moment 10/11/03 bear in mind that Arnies
o% finance deals all he is doing is adding the normal rates
of interest on to the price and telling you it is o%
to borrow £2000 from northern rock over 24months cost £88.53
not bad don't go to Arnold Clark he's a robber an no joke
there are 88 pages of letters on this website if thats not
enough to convince you not to buy from Arnold Clark then you
deserve all you get
well thats all folks by 10/11/03 7.30pm
i was an employee with a/c and it is true the customer comes last, in my view
they take on too much and cant handle the pressure, I now work for an independent
body shop owned by a major worldwide insurance company, and the gaffer refuses to
use Arnold Clark for any parts purchases at all
because they totally suck 11.11.2003
I purchased a 02 Xsara from AC Nissan at Seafield in Edinburgh. I had a lot of
extra work done to the vehicle i.e. new stereo, silverseal paint protection,
mud flaps, carpet mats, rear spoiler etc. When I collected the vehicle it was
damaged. They assured me that the dent would be repaired. In due course the
vehicle was collected and repaired, but when I got the vehicle back it was in a
worse state than it was when it went away. I complained and they then gave me a
replacement vehicle to run around in. 3 weeks later the vehicle was delivered
to me in such a state that I complained to Arnold himself and refused to accept
the vehicle. They tried to replace the vehicle but could not find the same
model or spec. In the end they gave me my money back. The wife was not happy
as this car was a Valentines Present and a lot of effort on my part and other
parties had gone into it. DO NOT LET ARNOLD REPAIR YOUR CAR 11.11.2003
replaced it for it to shred again 27 days later , they picked it up on a Friday
saying it would get fixed on sat morning , nope , called on Monday , saying fuel
pipes leaking onto belt causing it to shred , be fixed Tuesday, nope , called
back Tuesday saying one of the pulleys the belt went round had a barb on it
causing it to shred the fan belt, oh and your water pumps leaking too, call us
Wednesday , cant guarantee it will be fixed , had the car for two months , been
in AC workshop for 7 days so far,,,,,
Although this ain't a new car it still cost £4488,,, wonders what else is bust on
this pile of shit 11.11.2003
My wife bought a car from Arnold Clark last January, she has had
various problems with the car which under warranty have been rectified. She
recently had her car serviced and there were various jobs which were meant to be
carried out which were not, if i had not checked the car they may well have went
un-noticed. To make things worse 2 CD were removed from the car (stolen?), when
she phoned to complain, the manager was very condescending. She has now taken
this issue up with customer service and is awaiting a reply. Without going into
detail i also bought a car from Arnold Clark (£23000) worth and have had some
hassle also.
Anyway keep up the good work 12.11.2003
