Arnold Clark Sucks
READ HERE WHAT SOME PEOPLE HAVE TO SAY
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I purchased an 850 estate from your Aberdeen Volvo
dealership early this month and have had to endure several return trips to
your Dealership due to faults with the car; this not only cost me money in
terms of fuel but also in terms of time, I am a family man.
I once again dropped the car off for repairs on Saturday
24th January 2004 and was given a courtesy car. The car was very low on
fuel and I barely made it to a garage.
I drove the car on Sunday the 25th January 2004 and needed
to use the screen washer whilst on the A90 dual carriageway. No water came
out and the screen became opaque.
I was in effect blind and had no way off the carriageway
for several miles.
All I could do was to stay close behind a lorry and
follow it as it would have been very dangerous to stop in the actual
carriageway itself; I eventually managed with great difficulty, to
negotiate my way into a parking area.
I found the bonnet release and it appeared to be broken, I
could not open the bonnet.
I had to use water from a puddle to clean the screen and
with a clear screen made my way to a Shell station where I stopped and
again tried to open the bonnet. I could not.
I called my wife and asked her to call Arnold Clarke
Aberdeen for assistance and help and if all else failed I would call
assistance myself.
My wife spoke to a man in sales who was anything but
sympathetic, indeed my wife has told me he tried to twist the story and
said his hands were tied and that there was nothing he could do.
He told my wife I should have taken the car back to the
dealership on the Saturday, how could I, I did not know I had been given a
car without screen wash!
He also said I should not have driven the car to Dundee; I
did not know the car did not have screen wash.
This man failed to understand that my wife was asking for
help from a so-called professional, he was anything but!
My wife told him the bonnet catch appeared to be broken.
This arrogant person told my wife there was no way the catch was broken.
He seemed more interested in confrontation than helping a
customer.
This person then called me on my mobile telephone.
I had spoken with my wife and was angered by the dismissive
way he spoke to her.
I told him I was extremely unhappy and indeed I was very
angry as I had just been in a life-threatening situation and was in mild
shock.
He really could not care less and left me reeling.
He told me in a very brutal voice ‘’don’t you ever
speak to me that way again you cunt!’’ How dare he speak to me this
way! Is he mentally ill?
I am afraid at this point I had had enough and told him
exactly what I thought of him and the way he was dealing with the
situation.
I asked to speak to the dealer principal and he put
the phone down.
Arnold Clarke Aberdeen did not contact me again.
I called your breakdown number, they failed to recognise
the car’s registration and said their truck was off the
road.
I took a call from Arnold Clarke Vauxhall in Dundee who had
been told that all the car needed was screen wash.
I had repeatedly told the breakdown operator that the
bonnet catch was broken.
A very professional man in Dundee called
Mike Andrews confirmed this, he managed to open the bonnet
and fill the car with screen wash.
Mike was a real gentleman and confirmed that the bonnet
catch seemed to be faulty.
I believe your Aberdeen Volvo branch should reassess the
way it deals with customers.
Whoever I spoke to in Aberdeen was a very nasty piece of
work and should not be representing Arnold Clarke.
I could have been involved in a serious accident due to
this error, which also meant I driving illegally!
I will not discuss this matter with the person in Aberdeen
again and indeed if he attempts approach me when I collect my car next
weekend I will not engage in conversation; if he appears threatening I
will not hesitate to call the Police.
I hope this Formal Complaint is taken with the utmost
seriousness and that I will be able to put my trust in Arnold Clarke to
behave more professionally and attentively in future.
25.1.2004
